Delivery & Shipping Information
Cakes by Courier
At BottegaLulu Cakes we use a professional courier delivery service which is available 6 days per week (except on holidays) between the hours of 8am and 8pm. We deliver within 25 miles of 21113 area but please check to make sure your address is covered. Our standard delivery charges are listed below and delivery to all other zip codes is available by request for a quote. Please call our Customer Services department on 443-569-2793.
Our delivery charge is $10 and covers the following postcodes:
When placing an order for delivery, please be sure to provide a telephone number by which our driver can contact you or the recipient in the event of problems in delivering the order. If for any reason no one is present to accept the delivery at the delivery address, we will take your order back to our physical location and retain it for 24 hours. During this time you may call our Customer Service team on 443-569-2793 to request re-delivery at an additional charge or to arrange personal collection. Please read our Terms & Conditions for further information.
Products Ordered Online
US deliveries by USPS, UPS or Fedex
BottegaLulu Cakes uses Next Day tracked USPS Express (Next Day Delivery), UPS Express or Fedex Express for all online orders within the US.
All Next Day Delivery service goods should be delivered on the next working day – this excludes weekend and bank holidays but it can take up to 3 working days depending on different circumstances. Standard delivery generally takes 1 to 3 working days. In order for a parcel to be regarded as lost 10 working days should have passed.
We reserve the right not to send any breakable or fragile items if the product is deemed at risk of damage during transportation.
The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders. We shall not be liable for any delay in delivering the Goods, however caused.
Delivery delays caused by courier and not BottegaLulu Cakes can be discussed with the courier directly, and the tracking system available on their website can provide information on any delays to deliveries and should resolve any problems.